mBank
Country
Products
Launched
daily active
users
new users in
the first week
growth in
new products
app store
rating
daily active
users
new users in
the first week
growth in
new products
app store
rating
Poland’s first digital-only bank and part of the retail banking group - BRE Bank
mBank is the largest online bank in Poland and has since launched in the Czech Republic and Slovakia in 2007
Overview
mBank and Meniga collaborated to transform the user experience, prioritizing core PFM values using Meniga’s out-of-the-box APIs.
The Challenge
To transform dated and obsolete offerings to a standard that their digitally advanced customer base has come to expect from online service providers.
Key Features
- Simple, easy and interactive UX
A total system redesign creating a beautiful, user-centric interface for traditional online banking functions
- Google-like search engine
Easy to access financial overview with a Google-like search engine that can define different budgets along with constant monitoring.
- Spending and budget tracking
An activity feed with automatically segmented expenses by category, subcategory, down to transaction detail.
Meniga’s contribution to the project has been instrumental and we could not have wished for better partners in terms of professionalism, fast delivery times and having access to Meniga’s invaluable experience of how to get Personal Finance Management right.
The Results
Every day, 2 million customers actively use the new mBank
200,000 new users in the first week
Coverage of the launch of the new mBank was 3x more than any other bank launch in Poland
App store rating 4.5 +
70% increase in new client applications for new products
Increase in customer satisfaction resulted in the highest retention rate to date